Email-first
Contact
The fastest way to reach us is email. We answer all messages within one business day.
General support
[email protected]
Order questions, tracking, COA requests, reshipments. ~12 hour response.
Legal & compliance
[email protected]
Regulatory enquiries, business legal matters.
Privacy & data
[email protected]
GDPR requests, account deletion, data exports.
Before you write
Many common questions are answered on our FAQ and Why Crypto pages. If you're writing about a specific order, please include your order number — it speeds things up.
Important note about what we cannot discuss: our support team does not provide medical advice, dosing recommendations, reconstitution protocols, or interpretation of research results. Those are scientific questions for qualified researchers, not vendors.