Common questions
Frequently asked
What people most often ask before and after their first order. If something isn't here, email [email protected].
Ordering & Settlement
Which assets do you settle in?+
Bitcoin (mainnet and Lightning), Ethereum, USDT and USDC across Tron, Polygon, Base, and other major networks — plus a rotating set of L2s shown live at checkout. Stablecoins are the simplest choice for first-time buyers: the price you see is the price you pay, no volatility between confirm and settle. See On-Chain Settlement for the full thinking.
How long until my order ships after I pay?+
Lightning and most stablecoin rails (USDT-TRC20, USDC on Polygon or Base) confirm in under a minute. On-chain Bitcoin averages 10–15 minutes. The moment the network confirms, your order moves to fulfillment — same-day if placed before 2 PM EST, next business day after.
Can I cancel an order?+
Yes — before it ships. Email [email protected] with your order number. We'll send the refund directly to a wallet address you specify, in the asset you originally paid with or a stablecoin if you prefer. Once a tracking number is issued, the order can no longer be cancelled.
Do I need to create an account?+
No. Guest checkout is supported — you only need an email for order confirmation and tracking. Accounts are optional and give you order history, faster repeat checkout, and COA lookup.
Product & Quality
Where is the COA?+
Every batch has an independent COA from Janoshik Analytical or Bioviridian. You can look up any batch at pepidyn.com/coa using the batch number on your vial label. The link is also included in your order confirmation email.
What purity standard?+
Target purity is ≥99% for all SKUs, verified by HPLC-MS. The COA reports actual purity for each batch (typically 99.2-99.8%). If a batch falls below 99% we don't release it for sale.
How are the peptides made?+
Solid-phase peptide synthesis (SPPS) in GMP-aligned facilities. After synthesis, products are purified by reverse-phase HPLC, lyophilized, and packaged in sealed glass vials under inert atmosphere.
Shelf life and storage?+
Lyophilized peptides are stable at 2-8°C (refrigerated) for 24+ months from manufacture date. Room temperature transit (up to 4 weeks) does not affect potency. After reconstitution, store at 2-8°C and use within 30 days.
Reconstitution
What is bacteriostatic water and why do I need it?+
Bacteriostatic water (BAC water) is sterile water containing 0.9% benzyl alcohol as a preservative. It's the standard solvent for reconstituting lyophilized research peptides. We sell 30ml vials of BAC water as an ancillary SKU.
Does Pepidyn provide reconstitution protocols?+
No. Reconstitution and dosing are research-design decisions made by qualified investigators. We supply the compound and its identification data — protocols are outside our scope. Industry reference protocols are publicly available in peer-reviewed literature.
What's the difference between TRC20 and ERC20 USDT?+
Both are USDT (Tether), but on different blockchains. TRC20 USDT is on the Tron network — lower fees (under $1) and faster. ERC20 USDT is on Ethereum — higher fees but more widely supported. Use whichever your wallet supports.
Shipping
Is the package marked?+
No. Outer packaging is plain — no Pepidyn branding, no peptide-related markings, no identifiable return address. The customs declaration is generic. Only inside the package do you see the branded boxes.
Where do you ship?+
Most of the world. See Shipping for the full list of regions, carriers, and restrictions.
What if customs seizes my package?+
Rare but possible internationally. We send a one-time free reshipment if customs intercepts your order. After two seizures, we work with you to find a different route or refund.
Tracking shows delivered but I didn't receive it.+
Email [email protected] within 7 days with your order number. We file a carrier claim and ship a replacement immediately at no cost. Insurance is included on every order.
Regulatory
Are peptides legal?+
Pepidyn products are sold for in vitro laboratory research only under the standard Research Use Only framework — the same framework used by Sigma-Aldrich, Cayman Chemical, and Tocris. They are not DEA-controlled substances. Local regulations vary by jurisdiction; you confirm at checkout that you're a qualified researcher. See our Research Disclaimer for the full statement.
Do you offer prescription peptides?+
No. FDA-approved peptides (Sermorelin, Tesamorelin, PT-141) require a valid prescription dispensed through a licensed pharmacy. For clinical use, talk to your physician — for research, browse the catalog.